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Opening Plenary Session

Tuesday, March 19, 2019 - 8:30 a.m.-10:00 a.m.
Mark C. Smith Concert Hall

Opening Plenary Keynote Address

Shore Up or Hunker Down? What to Do When Nothing Works?  A New Look at Becoming and Remaining Resilient When Doing High Trauma Work

All of us know what we are supposed to do in order to remain healthy and well, while doing high-stress, trauma-exposed work. But why is it that many strategies don’t seem to stick? Reviewing over 25 years of research on burnout, compassion fatigue and secondary trauma, this keynote will offer a concrete action plan to identify early warning signs, predictable pitfalls and offer strategies for all of those who work with at-risk and traumatized children.

Françoise is co-executive director of TEND, whose aim is to offer consulting and training to professionals on topics related to secondary trauma, compassion fatigue, burnout, self-care, wellness and organizational health. Françoise is a Registered Psychotherapist and a subject matter expert on topics related to compassion fatigue and secondary trauma. Her experience stems from over 20+ years as a mental health professional, working as a crisis counsellor and trauma specialist in university counselling, military, law enforcement and other community mental health environments. Since 2001, Françoise has given hundreds of seminars on compassion fatigue and secondary trauma across North America to thousands of professionals in the fields of health care, mental health, law enforcement, the criminal justice system, military, human trafficking, child welfare and other similar high-stress, trauma-exposed professions. She has presented to members of St Jude Children’s Hospital in Memphis, the LAPD, Mount Sinai Hospital, The Chief Coroner’s Office of Ontario, and many other agencies who do high-stress, trauma-exposed work.

Françoise is one of the founding members of the Secondary Traumatic Stress Consortium. Françoise is the author of “The Compassion Fatigue Workbook” which was published by Routledge in 2012, as well as several articles and publications.




Françoise Mathieu, M.Ed., RP, CCC

Compassion Fatigue Specialist
Co-Executive Director, TEND - Kingston, Ontario