FREQUENTLY ASKED QUESTIONS
Who do I contact for questions about registration?
Please visit our Contact Us page or call 256-533-5437 (KIDS).
Can I register for the Symposium online?
Registration is coming soon! Online registration is accepted for all payment types. Credit cards are the preferred payment method. For registration by check, military order, or purchase order, please submit a printed copy of your registration confirmation or invoice with payment. If you have questions, please Contact Us or call 256-533-5437 (KIDS).
How do I register multiple people for the Symposium?
Registration for groups or teams is available, but each registrant must have a unique email address. Upon completion of registration for the first registrant, select “Add Person”. Once the information for all registrants has been submitted, proceed to the payment submission page to process the payment for the entire group.
What payment methods do you accept for the Symposium?
- Pay by Credit Card Visa, MasterCard, American Express and Discover can all be used to pay online. Please make sure you have the card number, the security code on the back of the card, and the correct billing address for the card when entering your payment. Once you have submitted payment you will have the option to print an invoice/receipt on the confirmation page. If you have any difficulty using your credit card please contact the Symposium Registrar at 256-533-KIDS (5437).
- Pay by Check* Checks should be made out to the National Children's Advocacy Center. Please mark the names and confirmation number of each attendee clearly on any communication to ensure swift and proper payment application.
Mail checks to:
Attn: Symposium Registrar
National Children's Advocacy Center
210 Pratt Ave NE
Huntsville, AL 35801
Refund Policy: Written cancellations received by February 23, 2020 will be refunded, less a $75 administrative charge. NO REFUNDS will be made after February 23, 2019. The registration fee is transferable at no additional charge. All substitutions and/or changes made after March 20 will be handled on-site.
* Please note: Check payments received by midnight (CST) February 24, 2020, will be processed and applied to registration. If no payment is received by this date, your registration will be cancelled.
Do you offer scholarships or financial aid?
Scholarships opportunities are announced in October and awarded in November. To receive early notification regarding the scholarship application process, please sign up for our email list or text NCAC to 22828 to subscribe. Additionally, a discounted rate is available to those who register before January 24, 2020.
What's the dress code?
The dress code is business casual. It is STRONGLY recommended that you wear comfortable shoes for walking and that you dress in layers as the temperatures in the Von Braun Center vary.
When is Symposium check-in/registration?
For Symposium Pre-Conference attendees ONLY, Symposium Check-in/Registration begins Monday, March 23, at 8:30 a.m. at the Von Braun Center, South Hall.
For all other registrants, Symposium Check-in/Registration begins on Monday, March 23, 4:30 p.m. - 6:30 p.m. at the Von Braun Center, South Hall. Pick up your Symposium name badge and other conference materials to help you plan the week. You can also receive assistance in downloading the Symposium Conference App.
Check-in/registration continues Tuesday, March 24, beginning at 7:00 a.m.
Do I need to wear my name badge?
Your Symposium name badge is required for admittance to all workshops, activities, and lunches. Name badges are also used to track workshop attendance and verify continuing education participation.
Do I need to select which workshops I want to attend prior to the Symposium?
All workshop attendance is on a “first-come, first-serve” basis. Attendees are not required to select their workshops prior to the Symposium; however, a sample itinerary can be created in the Symposium app to save the sessions that are of most interest to you. Please check the Agenda or the Symposium Conference App for a list of confirmed workshops.
How do I get access to the workshop handouts?
Handouts are made available to all registered participants in the Symposium Conference App. Every effort is made to post all available handouts. Not all presenters offer handouts.
Why should I download the Symposium Conference App?
There's an app for that! The International Symposium on Child Abuse uses the Symposium Conference App in place of a printed program guide. Access the full agenda with maps, handouts, presenter bios, exhibitor booth locations, up-to-the-minute information and important messages from the conference planner, and more. The Symposium Conference App is for registered participants only. All registered participants will receive an email when the App is available for download, approximately two weeks before the conference begins.
How do I learn about Symposium updates or changes?
Prior to Symposium, be sure to sign up for our email distribution list to get up-to-date Symposium related information via our e-newsletter, “Symposium Spotlight”. Confirmed workshops, presenter information, and other important details can be found on the Symposium website. During Symposium, the Symposium Conference App provides the most current information. You can also follow NCAC Training Center on social media or use the hashtag: #NCACSympo.
Is there anything I can or cannot bring into the event center?
Firearms are not permitted on the grounds of the Von Braun Center except for those held by on-duty law enforcement officials. Please refer to the Von Braun Center security policy for a complete list of prohibited items.
Is parking available at the Von Braun Center?
Parking is available for participants who drive their personal vehicles. Cash payment is suggested.
- The Von Braun Center South Hall and North Hall parking fee is $10.00 per day. The North Hall Reserved parking fee is $15.00 per day. NOTE: Due to construction at the VBC, please refer to the VBC Parking During Construction Map for detail parking information.
- The Huntsville City Parking Garage, accessible from Monroe Street and Church Street, is $5.00 per day.
Alternatively, Symposium provides shuttle service between official Symposium hotels and venues beginning Monday, March 23 at 4:30 p.m. with transportation to Symposium Check-in/Registration at the Von Braun Center. A list of daily departure times can be found in the front lobby of your hotel and in the Symposium Conference App.
How do I get to the Von Braun Center (Transportation)?
Catch a ride on the Symposium Shuttle! The International Symposium on Child Abuse provides shuttle service between official Symposium hotels and venues beginning Monday, March 23 at 4:30 p.m. with transportation to Symposium Check-in/Registration at the Von Braun Center. A list of daily departure times can be found in the front lobby of your hotel and in the Symposium Conference App.
If you chose to drive or take alternate transportation, the address to the VBC is 700 Monroe Street SW, Huntsville, AL
Do you provide special accommodations?
The National Children’s Advocacy Center (NCAC) adheres to the Americans with Disabilities Act (ADA), and similar state, federal, and local laws. NCAC works to ensure everyone’s experience is pleasant and accessible. To provide NCAC with adequate planning time, please send accessibility requests using the Contact Us form.
Will there be internet access at the Symposium?
Wireless Internet access is provided free of charge for all participants.
How can I obtain an International “Invitation” Letter?
International attendees may need a letter of “invitation” to obtain a visa to visit the United States. Contact the U.S. Department of State website for the most current information and instructions.
APPLY EARLY! We strongly advise potential registrants to start the visa application process as early as possible. You are required to pay registration fees* before receiving an official letter of “invitation”. All Symposium fees must be paid in advance; otherwise, your registration cannot be accepted. Payment is accepted by online credit/debit card only.
Once you have paid your registration fee, you may send an email to the Symposium Registrar and provide all pertinent information such as to whom the letter should be addressed and your contact details. If you provide an email address, an email version of the invitation will be sent to you electronically. If you require the original letter with an official signature, it can be mailed to you via U.S. Postal System only. Please allow ample time for the letter to reach the destination. Kindly note: the event organizers will not be able to contact or intervene with Embassy or Consulate offices on your behalf.
*Symposium registration fees and or exhibitor fees are refundable (less the designated administrative fee of $75) if the visa application is denied. The refund request must be received in writing 14 days before the Symposium start date. No refunds will be made for cancellations received after that date.
What meals are provided at the Symposium?
The registration fee includes daily continental breakfast and a buffet lunch. Morning and afternoon breaks with refreshments are provided. Lunches are served in South Hall 1 (SH 1); morning and afternoon Snack Breaks are served in the South and North Hall Pre-Function Areas.
Do you offer any dietary options?
While every effort is made to prepare daily continental breakfast and buffet lunch options for a wide variety of dietary needs, please let us know of a specific request so accommodations can be made. Participants may wish to bring their own individual food items. For questions, please fill out the Contact Us form.
How do I get a Certificate of Attendance?
At the conclusion of Symposium, participants are invited via email to complete on overall evaluation. Once the evaluation has been completed, a link to the participant's Certificate of Attendance is made available. Please add email@example.com to your address book to ensure prompt delivery of conference emails. It is very important to download your certificate of attendance within 90 days before the certificate link expires.
Need a duplicate Certificate of Attendance?
To obtain an official duplicate Certificate of Attendance for a training hosted by NCAC, attendees must submit a request form and $15.00 fee payment. The fee payment may be submitted electronically or by mail.
- Due to the volume of requests for duplicate certificates, receiving your certificate may take up to two weeks.
- Registration and attendance records are only kept on file for six (6) years. We are not able to honor requests for certificates for trainings or conferences that happened more than six years ago from today’s date.
- Duplicate certificates are available only for trainings and conferences hosted by NCAC.
Duplicate certificates are $15.00. Please consider your request carefully before submitting a form and payment, as there are no refunds for this service.
Electronic Submission: Submit a request form online. An invoice will be sent to you to pay electronically. Requests are processed upon receipt of payment.
Paper Submission: Contact NCAC Continuing Education for a paper request form. firstname.lastname@example.org or 256-327-3781.
All certificates will be sent via email unless otherwise requested.
How do I get my Continuing Education (CE) certificate?
Verification of contact hours earned will be emailed to applicants 4-6 weeks following the Symposium. Please add email@example.com to your address book to ensure prompt delivery of your CE verification certificate. For more information about continuing education visit the Symposium Continuing Education page. If you have questions, please fill out the Contact Us form or call 256-533-5437 (KIDS).
Who receives Continuing Education (CE) credits?
Continuing Education (CE) credits are issued in the name of the registered conference participant only. CE certificates include the participant’s name, license number (if provided) and licensing state (if provided) along with a listing of attended workshops. CE credits are issued based on workshop attendance, which is tracked via electronic name badge scanning.
Post-session evaluations must be completed by the participant to receive CE credits. Post-session evaluations are delivered to the registrant electronically. For additional information, please fill out the Contact Us form or call 256-533-5437 (KIDS). During Symposium, stop by the Continuing Education Desk.
Do you offer Translation Services?
Workshops are presented in English; translation/interpretation services are not provided at this time.